Pak21 Privacy Policy — Your Information, Our Responsibility

We are committed to protecting the privacy of every pak21 user. This document clearly explains how we collect, use, and safeguard your personal information.

Effective Date: January 2026

Types of Information We Collect from You

Account Information

During registration, pak21 collects the basic information needed to open and manage your account, including your full name, email address, phone number, date of birth, and country of residence. This information is used to verify your identity, process transactions, and meet the platform's compliance requirements.

Device and Browser Information

When you access pak21 via a web browser or mobile app, we automatically record certain technical information such as device type, operating system, browser type, IP address, time zone, and screen resolution. This data helps us identify and resolve technical issues and ensure the platform functions properly across all devices.

Payment Information

All transactions on pak21 are processed in Malaysian Ringgit (RM). We record transaction-related information such as the payment method used, deposit and withdrawal amounts, and transaction dates. We do not directly store your full card number or sensitive banking details — payment processing is handled through a secure, encrypted system.

Platform Usage Data

We record data on how you use the pak21 platform, including pages visited, time spent in each section, games played, and actions taken within your account. This data is used in aggregate to understand usage patterns and improve the overall user experience.

Why We Use This Information

Pak21 uses the information collected solely for purposes related to platform operations and the services you use. The primary purposes are:

Account management: To securely open, verify, and manage user accounts, including the processing of deposits and withdrawals in MYR.
Transaction processing: To accurately and securely process and verify all financial transactions made on the pak21 platform.
Security & fraud prevention: To detect suspicious activity, prevent fraud, and maintain platform integrity while protecting all users.
Platform improvement: To analyse aggregate usage patterns and improve platform features, user interface, and overall experience.
Legal compliance: To meet applicable legal and regulatory compliance requirements in Malaysia.
Service communications: To send you important information related to your account, security, or platform changes that you need to be aware of.

Pak21 does not use your information for third-party marketing purposes or sell your personal data to any external entity.

Cookie Usage and Session Tracking

What Cookies Are Used?

Pak21 uses cookies — small text files stored in your browser — to keep the platform running smoothly and to enhance your experience. We use two categories of cookies:

Essential Cookies: Required for core platform functions such as maintaining your login session, saving language preferences, and ensuring session security.

Analytical Cookies: Helps us understand how users interact with the platform in aggregate, without linking data to any specific individual.

Your Cookie Controls

You can manage and delete cookies through your browser settings at any time. However, disabling essential cookies may affect certain functions on the pak21 platform, including the ability to stay logged in or access sections that require authentication.

For more information on managing cookies in your browser, please refer to your browser's help documentation. pak21 does not use third-party cookies for targeted advertising.

Data Storage, Security & Information Sharing

Data Storage & Security

All pak21 user data is stored on servers secured to industry-standard specifications. The connection between your device and pak21's servers is protected by SSL encryption, ensuring that data in transit cannot be intercepted by unauthorised parties.

We restrict access to users' personal information to only those staff who require it for platform operations. All internal access to user data is logged and monitored.

Sharing Information with Third Parties

Pak21 does not sell, rent, or share users' personal information with third parties for marketing purposes. Your information may only be shared in the following limited circumstances:

Technical service providers: Third-party providers that assist with payment processing, system security, or technical operations, bound by strict confidentiality agreements.
Legal requirements: When required by Malaysian law, court order, or a competent government authority.
Fraud prevention: In cases involving investigations into suspected illegal activity or fraud, in accordance with established legal procedures.

In all information-sharing situations, pak21 ensures that your data is used only for the stated purposes and is appropriately protected.

Your Rights as a User and How to Contact Us

Right to Access & Correction

You have the right to access the personal information we hold about you. If you find any details that are inaccurate or out of date, you may submit a correction request through pak21 customer support. We will process all correction requests within a reasonable timeframe.

Right to Data Deletion

You may request the deletion of your account and personal data from pak21's systems. However, we may need to retain certain records for a specified period to comply with legal requirements, resolve any outstanding transactions, or prevent fraud in accordance with platform policy.

Privacy Policy Updates & How to Contact Us

Pak21 reserves the right to update this Privacy Policy from time to time to reflect changes in platform practices or legal requirements. Any material changes will be communicated to users via the platform. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.

If you have any questions, concerns, or wish to submit a request regarding your personal data, please contact the pak21 support team:

Support email: [email protected]